Returns & Cancellations

Effective Date: August 21, 2024

1. Cancellation Policy

  • Before Shipment: If you cancel your order before it has shipped, we will provide a full refund.
  • After Shipment: Once your order has shipped, we cannot accept cancellations.

2. Returns

  • Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within five (5) days of receiving your order.  We will provide a replacement or refund.
  • Unopened Bottles: Unopened bottles of wine may be returned within five (5) days of purchase for a refund or exchange. The return shipping costs will be the customer's responsibility.  Please contact us at returns@oceancitywinery.com for a return authorization prior to shipping the product back.
  • Opened Bottles: Opened bottles of wine cannot be returned.

3. Refunds

  • Refunds will be issued to the original method of payment.
  • Processing time for refunds may vary.

4. Contact Information If you have any questions about our Returns and Cancellation Policy, please contact us at returns@oceancitywinery.com or (856) 854-4272.

 
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